TrustMed Privacy Policy
What This Privacy Policy Covers
This Privacy Policy outlines how TrustMed collects, uses, and protects your personal information. It applies to any information you provide to us when using our services, and it ensures compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
TrustMed is committed to protecting your privacy. We only collect data necessary for the provision of our healthcare services and do not sell, trade, or share your information with third parties—except with our official partner, Elite Dental, strictly for the purpose of delivering the service you have requested.
What is Personal Data?
Personal data is any information that relates to an identified or identifiable individual. This includes your name, contact details, medical history, and other data that can be linked to your identity.
Who We Are
The data controller for your personal information is:
TrustMed UK Ltd
In partnership with Elite Dental, a registered dental healthcare provider.
Email: info@trustmed.uk
What Information We Collect
We collect personal data that you provide directly to us, including but not limited to:
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Full name
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Contact details (email, phone, address)
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Medical history relevant to dental services
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Appointment and treatment details
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Insurance or payment information (if applicable)
Lawful Bases for Processing Your Data
We process your data under the following lawful grounds:
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Contractual Necessity – to deliver the service you request.
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Legitimate Interest – for administrative and operational purposes.
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Consent – when you voluntarily opt in for updates, communications, or additional services.
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Legal Obligation – to comply with healthcare regulations and UK law.
How We Use Your Personal Data
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To arrange and manage dental consultations and treatments
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To contact you about appointments or changes
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To support your care in collaboration with Elite Dental
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For internal record-keeping and compliance purposes
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To respond to your enquiries and provide support
Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by law, such as NHS or private healthcare guidelines.
Data Storage and Security
Your data is stored securely within the UK. We implement technical and organisational measures to protect it from unauthorised access, disclosure, or loss.
Sharing Your Data
We only share your data with:
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Elite Dental, for the purpose of providing dental healthcare services
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Regulatory or legal bodies, when required by law
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IT or administrative support providers, under strict confidentiality agreements
We do not sell or share your data with any other third parties for marketing purposes.
Your Rights
Under the UK GDPR, you have the right to:
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Access your data (Subject Access Request)
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Request correction of inaccurate or incomplete data
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Request erasure of your data where applicable
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Object to or restrict certain types of processing
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Data portability
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Withdraw consent (where applicable)
To exercise your rights, please contact us via info@trustmed.uk.
How to Contact Us
TrustMed
Email: info@trustmed.uk